2. Shipping Costs

3. Returns

4. Delivery Terms

5. Refunds

6. Parcels Damagers In Transit

7. Duties & Taxes

8. Cancellations

9. Insurance

10. Customer Service

Who's Got The Blues?™ ("we" and "us") is the operator of (https://www.whosgottheblues.us) ("Website"). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

We try to maintain accurate stock counts on our website subject to stock availability but occasionally there may be a stock discrepancy that could delay fulfillment of some of your items at the time of purchase. In this instance, we will fulfill the available products, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2.1 FREE Shipping

We offer free shipping on all domestic orders (“the 49 States located on the continent of North America, (including Alaska) Hawaii and the District of Columbia”).

2.2 International Shipping

For our international customers, shipping costs can vary based on weight, dimensions, and the destination of the items in your order. Therefore, international shipping costs will be calculated during the checkout process. The calculated price you see during checkout will be the final cost for shipping to your location.

3.1 Return Due To Change Of Mind

 We will happily accept returns as long as a request to return the merchandise is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resaleable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you by email once this has been completed. (We) will refund the value of the goods returned but will NOT refund the value of any shipping paid. Unfortunately, we are unable to accept returns based on buyers remorse.

3.1 Return Due To Change Of Mind

We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resaleable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you by email once this has been completed. (We) will refund the value of the goods returned but will NOT refund the value of any shipping paid..

3.2 Warranty Returns

We will happily honor any valid warranty claims, provided a claim is submitted within ninety (90) days of receipt of items. Customers will be required to pre-pay for the return shipping, however, will be reimbursed upon successful warranty claim. Upon return receipt of items for a warranty claim, customers can expect us to process  the warranty claim within seven (7) days. Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

4.1 Transit Time Domestically

 In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of an order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been shipped.

4.5 P.O. Box Shipping

Free Aquarian will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon shipment of your order, you will receive an email which includes a tracking link that will allow you to follow the progress of your shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and contact touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

 7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy.

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.